Shipping and payment terms


No minimum order value! 

Free shipping throughout Germany from 50.00 euros! 

Terms of payment: Payment in advance and Paypal 

Please note the following, if you place an order from Switzerland or a non-EU country: 
As soon as you carry out a standard bank transfer with IBAN and BIC, our house bank will charge a fee of 10.00 euros. Please make sure that the checkbox “Costs will be borne by the recipient” is checked, or use a different payment system. Unfortunately, without compensation for the fees, we cannot ship an order.




Shipping costs within Germany: 
Package up to 31.5 kg (max. 120 x 60 x 60cm): EUR 4.95 Shipping: 
Within Germany, all orders are sent to you with DHL!

All packages are insured and can be tracked using the tracking number. 

Packaging material: 
We make sure to minimize the use of plastic as packaging material and rely on paper and cardboard.
 For larger packages, bubble wrap or something similar may be used. These come exclusively from reused sources.



Fillings/Containers: 
Fragrance oils up to 100ml are filled in brown bottles that are protected against external light influences.
Larger containers are filled in aluminum and plastic containers. 

Re-shipment: 
If “incorrect address details” are provided, the packages cannot be re-shipped free of charge. Shipping costs will apply again.


 

Overview of shipping costs abroad: 
Europe - Zone 1 countries
Package up to 5 kg: 16.99 euros
Package up to 10 kg: 21.99 euros
Package up to 20 kg: 32.99 euros
Package up to 31.5 kg: 45.99 euros 

Europe Zone 1 according to DHL Switzerland :
For deliveries to Switzerland, please use the service of www.MeinEinkauf.ch 

Shipping times within Germany: 
DHL Standard: 1-3 working days (Mon-Sat) 
All other prices can be found on the Post or DHL websites.
 

Address for self-collection:
CandleCraft
Black-und-Decker-Straße 28
65510 Idstein (The entrance directly at the Ford flags) 

Bank details:
Bank: Wiesbadener Volksbank
Name: Torsten Schulz
IBAN: DE88 5109 0000 0069 8232 03
BIC: WIBADE5W

The goods will only be delivered shipped after successful payment!